06.09.2020 Debrief Recap

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Jun 11, 2020
by Jessica Krug
  • First time Dialer had a successful call and did not have an issue in scripting
  • Issues- Be sure that we are speaking to the correct person when we call. Mark outcome as left message/and notate the summary.
  • Confirming how to add hours to sign in
  • When we call, what number is appearing on contacts phone compared to the VM prewrite.
  • HIPA and possible discussion with COVID-19 in VM
  • New release 2.2 Spanish language Arabic to come
  • Follow up email with a successful deposition
  • New disposition: "Does not speak English"
  • Case closed other for language other than Spanish or English.
  • Starting tomorrow 06-10-2020 we will have a call back method.
  • Calling from a different number or households will be done by the supervisors for now
  • Prelim meeting Algonac, Tuscola, and Huron
  • Calling and changing the number. Put in notes the number that you did remove.
  • Debrief run and noted by Tyler L