7/16/2020 Debrief notes
- If hours are incorrectly submitted, you will get two emails. One from https://www.micontacttracingvolunteers.com and a second for your supervisor letting you know why the hours were denied and also there to help you get them edited/submitted correctly
- Logging hours correctly is important because the State needs to accurately report volunteer hours.
- Shifts should not be less than hour or longer than three hours.
- Debrief hours can be logged in a different shift on https://www.micontacttracingvolunteers.com
- Positive test mark a positive test, note, and mark outcome successful. The response to positive test will remove from system. If still in the system can advise supervisor so info can be forwarded manually
- If it is a follow up with a positive test you can mark case close other to remove from system.
- You can work two shifts in a day and you will have two entries to log hours for.
- Go slow and at your own pace. If you feel frustrated go offline and take a moment away from the computer.
- Positive test, previous positive, and people not wanting to participate.
- Let them know that following up on symptoms helps us understand the virus better.
- If we are calling today it is due to a new date of exposure and not one from a month ago. We want to try and log symptoms and follow up with everyone unless they refuse.
- People not getting calls and a lag/time between calls
- Issues could be caused by householding issue, contacts being added into the system late, people not getting interviewed right away, or notes not being left. This issue will be investigated more as we fix household issues.
- Do not give state date/end date to people
- Try not to tell them you cant tell them and let them know you do not have access to it as a volunteer
- If you are calling someone who is their last day complete the call, note
- Return to work question
- Provide local health department phone number
- https://www.malph.org/resources/directory
- Letter to people that are in quarantine
- Will investigate adding an official letter about quarantine sent to contacts.
- Concerns about people who are not in quarantine
- Send into to shift supervisor so they can forward to MDHHS and then sent to local health departments
- Someone is worried the call being a scam
- Walk though mi.gov website confirm phone number and FAQ on website
- If a person needs more convincing can escalate to supervisor
- Ensure people that we do not ask for personal info/financial info and we only want to follow up on symptoms.
- Calls to us after hours
- Has our hours listed
- Looking to add our hours into VM script
- Contact lock time-System will not put them back in the que
- Did not complete call is locked one hour
- Left message no answer locked three hours
- We try to get two calls per house per day
- One voicemail per day-note and Left message
- Second call-note and mark no answer
