Debrief 7/30/20
- Notes are not being saved
- Glitch with saving notes will have delay to save it and need to wait a moment before hitting done
- Will look more into notes not saving after tonight's update
- Minor being listed as an adult
- If the person who conducts the initial interview does not get a date of birth, then the contact goes into the system as an adult
- Update tonight will allow us to enter an age. When we enter an age under 18 it will prompt a minor script.
- A contact was done with monitoring but someone in the house was still positive
- The household positive test could prompt the contact to be monitored again with a new starting monitoring date
- Volunteers looking for guidance on how to advise people that live in a household with someone that tests positive
- Contacts have been asking about positive cases in the house and how long they should quarantine
- The problem of positive cases in the house/quarantine will be addressed
- Looking at script updates and ways to improve
- Request to investigate this more
- Script change
- Request to have test for Covid-19 to be moved up in the script
- Script updates tomorrow include moving questions into a better order for better flow
- Voicemail
- Request made for voicemail follow up to be different for initial voicemail
- Can review changes to voicemail script but main issue is HIPPA laws
- Incoming call
- Request for updated incoming call script
- Household note
- Add record for all members of a household will add the note to ever
- Fill out an assessment and note for everyone in the household
- Clear assessment page
- Can refresh the page using F5 to clear the assessment but do not do this while on a call because this will disconnect the phone
- Request to add this to the FAQ
- We ask people is it is a good time to talk to ensure they are in private setting
- Can not disclose any info about the call until they verify First name/last name/county
- Testing
- Some volunteers are recommended testing
- Mixed messages with testing
- We should not be telling people they have to get tested unless they feel like they should and we will help them find a test site
- Test sites https://www.michigan.gov/coronavirus/0,9753,7-406-99891_99912-531745--,00.html
- We can recommend testing and that testing closer to the 14th day of exposer will give more accurate results
- Will not answer questions about if a test will affect life insurance/medial insurance
- Defer policy questions like medical insurance/life insurance questions to the company that holds the policy
- Last day script
- The last day of monitoring script does not advise people it is the last day
- Request to review the last day script
- Call outcome-requeue times
- Successful-next morning
- Left voicemail/no answer-3 hours
- Did not complete call-1 hour
- Case close other/refuse/disconnected-taken out of the system
- Case close/other get reviewed at the end of the day
- County verification
- If they verify the wrong county but then can verify the correct one voluntarily we can continue
- If they verify the wrong county-Case close/other with a note
- Common questions from people calling
- Number we text from
- 25051
- Finding our phone number on the mi.gov website
- Must go to Mi.gov
- Contain covid
- Contact tracing to find our number
- Request to move our phone number to a better spot on the Website for it to be easier to find
- V3.1 going live tomorrow. Keep an eye out for an update email with more information and release notes (like usual)
- We got our first report back from 211 about how many people are using the service. Not many! We do want to be highlighting this resource for contacts that need help with staying in quarantine - script updates that go into place tomorrow should help, but keep encouraging it!
- As always, if there are any glitches with v3.1, please PLEASE let a supervisor know ASAP - and record as many details as you can about the issue (what time it happened, what screen you were on, what happened, screenshots, etc.)
- Please remember to record an outcome/disposition for each contact that you open up. We know it's easy to close out of a contact accidentally.
- THANK YOU FOR ALL THAT YOU DO! You've been getting through 1000+ contacts/day for the past several days - a record high for us, since we have so many new LHDs using the platform and our help. Thank you!!!
The info below is the info found in the email we send out
Dear [FIRST NAME],
Thank you for taking the time to talk with our team at the health department. We appreciate your commitment to stopping the spread of COVID-19 in Michigan!
There are many resources available to help you stay home for the next 14 days to keep your loved ones and community members safe.
- For information aboutpreventing the spread of COVID-19 and staying safe at home, please visithttps://bit.ly/MICOVIDprotect.
- MDHHS hopes you'llconsider getting tested for COVID-19, if you haven't already. If you start to develop symptoms of COVID-19, the health department will strongly recommend that you get tested at that time. Even if you test negative, MDHHS recommends you continue to stay home for 14 days in case symptoms develop. To find a testing center near you, please visit:https://bit.ly/MITestLocator.
- To find resources in your community and sign up for assistance programs, go towww.Michigan.gov/MIBridges.
- For additional help locating food, housing, childcare, and other community services, call 2-1-1 or visitwww.mi211.org.
- If you are feeling anxious or looking formental health and wellness resources, visitwww.Michigan.gov/StayWell for hotlines, texting resources, and mindfulness tools.
Thank you again for your time. There are many organizations here to support you and your health over the next two weeks and beyond.
If you have any questions about quarantine or need additional help, you can reach out to your Local Health Department. To find your health department and its contact information, visithttps://bit.ly/LHDLocator.
You can also call the Michigan Department of Health and Human Services COVID-19public hotline at 888-535-6136. The hotline is open Monday to Friday from 8 a.m. to 5 p.m.
Please stay well,
MDHHS COVID-19 Response Team
