Positive Thoughts, Feedback and Stories
- Betty: Someone called in and said 211 helped them get the food they needed and they were very grateful.
- Karen Jennings: Really appreciated a conversation, working with college students.
- Cindy: Has been having some really great time speaking with young and elderly folks. People have been really engaged and helpful.
- Also had a negative experience where this lady was very overwhelmed by the calls, being a single widowed mom.
- Katie Mentioned: If things are that overwhelming, we can CCO them for them to be followed up only with the state
Opened things up for Q & A session
- What to do if we get missed added to a chatter?
- Always start with emailing our VollenteerManagers@RockConnections.com
- If you have an old schedule, you can always reach out to Lewis Thomas (313) 485 -1651 or your old supervisor and we can assist you.
- What to do when you have a child and parent with the same name and we are trying to make sure we have the correct person?
- Move forward with the script
- A Student/ Contact who is here temporarily but is a Canadian citizen: May not be able to receive resources. 211 was closed
- The state is going to look into working with our University liaison to see was resources we provide for our students.
- Can contacts break quarantine if they got a negative test?
- So if they are choosing to refused TF that is okay, but they need to seek advice from a licensed care professional
- 211 on the weekends: Talk to someone who is available.
- @Hill, Ashley (DHHS) is going to dig deeper into the 211 workaround guide on how we can utilize these resources properly and clearly on who goes where.
- 17 y/o college students away from home, Can they answer for themselves?
- The state said this was okay if they confirmed that they are not living with parents due to being away from school.
- Living away from their home county
Peter took some notes about these needs and will be updating the FAQ according to those college student questions
- What to do when Supervisors are taking a long time to respond
- Rock Sups are now partnering up to help give vols more coverage
- You can text or call them directly
- HH Members living with positive cases that can't isolate or segregate from each other
- We can escalate that to your SUPERVISOR and they will share this with the State and LHD and adjust end monitoring dates
- Noted by Candice B
