Friday 1PM Debrief Notes 9/4/2020
Happy Labor Day Weekend!
Positive Outtake:
-Some of our volunteers shared they lately they've been getting a lot of appreciative contacts.
Contact Feeling Down?:
- Make sure to provide them with our resources at the end of the script
-Simply being a listening ear and letting them know they are heard can turn their day around
Conflicting dates: due to new information stating they only need to quarantine 10 days as opposed to 14 this can be frustrating to contacts.
-It is important to quarantine for 14 days because symptoms can show up anywhere between 2-14 days after having contact with someone who tests positive
-MDHHS would like us to keep note of any specific LHD that is telling contacts this information so they can better dig into it.
-10 days is for those who test positive for Covid19
- Positive cases can leave isolation 10 days since the symptoms began plus 24 hours with no fever without fever reducing medication and symptoms have improved
-If you test positive but did not have symptoms then it's just 10 days since the positive test.
Trouble Getting Food:
-211 should definitely be able to help with this, some LHD do have additional support they can supply, some colleges and university are also providing some support
- If it really feels like their need is not being helped, please escalate to supervisor to we can follow up and make sure they are taken care of
Unemployment information:
-Ashley is working on this
New symptom:
-Congestion/runny nose will be added in next update
-Will not have to say yes or no to symptoms to see what they are
- Script will specify these should be symptoms different from what they normally have
-New CDC guidance loss of taste or smell is the primary symptom
Current vs recent symptoms that have cleared up:
-Only mark what they have currently but you can note previous symptoms
Can't Save Next:
- check email entry in script and make sure it does not have an extra space at the end even if it is blank
Minor having adult script:
-Change the age in the information box on the right hand side. It will update for the next caller.
-The only difference between scripts is a minor script asks for the parent/guardian
How to log hours to debrief:
-Email volunteermanagers@rockconnections.com so we can provide you a walk through/screen shot.
Titles are not showing:
-Just use a basic title but make sure the important information in the body of the notes.
-Next update will not ask you for a title anymore Thursday night (Friday morning)
Suggestion: default check for household notes?
- Mdhhs will look into this
Noted by Courtney S.
