Positive experiences
Elderly couple up north
Happy about couple calling him honey
030 area code not able to call this contact. Outcome should be marked as Wrong Number
Household issue where names are not appearing after hitting talk to next member of the household.
- Ensure volunteers are using the feature to add individual notes to each member of the household
- Waiting to hear from Deloitte on solution.
Selecting "no" vs "yes" on answering for all members in the household.
- Per Deloitte, mark no for this answer if there is no answer. However, seems like this is breaking up the households.
More screenshots for examples for householding issue to be added to the FAQ.
One opted for texting/one opted for phone calls from a household.
- In practice they are no longer householded to us. Peter Bottom line effectively in traceforce they will not seem to be householded because the person being called is a one off and the person receiving texts is a one off.
Change wording in FAQ to save notes for other household members.
Contacts appearing with no notes for a long period of time.
- Inconsistent, but notes are transferring across the household off the initial call. However if household breaks up, or someone is not added into the household for the first time, the notes will not travel over.
Minors not being marked as minors
- New version of Traceforce will now show age. This will help reconfirm if the contact is in fact a minor.
Pitch to have a call back in Spanish if we have not reached them after 3 voicemail attempts
Pitch to have common rejection scripts
Josh S
