07.20.2020 Debrief Notes

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Jul 21, 2020
by Jessica Krug
  • Practice calls during training would help prepare volunteers for making calls
    • We will be adding mock calls for follow up training
  • Reviewing previous notes will help volunteers make calls
  • When closing a contact without submitting an assessment it will be locked for one hour before it is requeued.                
    • At 6 PM we will have volunteers take a mandatory five-minute break, log out, and log back in to attempt and correct the issue of contacts being locked.
  • If someone does not want to be contacted again in the notes you can leave a note and mark refuse.
    • We are getting in touch with more people and people are expecting our calls 
      • There have been a lot of good experiences with contact tracers and people we monitor
      • There are more incoming calls
    • FAQ/Household notes have been very helpful
    • Local health department is contacting people before we do to let them know we will be calling
    • Working in a high-risk setting is an important question on the initial assessment and will remove the contact from calls. People who work in a high risk setting get a follow up by the LHD
      • Doctors and nurses have special exceptions for returning to work
      • If volunteers have concerns about people working or not in quarantine they should send that info to their shift supervisor to forward to MDHHS.
    • Tested positive on follow up will mark case close other, note and remove the contact from the system.
      • If Test negative we still want to call for symptoms
      • If work in a high risk setting on a follow up can mark case close/other with a note.
    • Household
      • Add and save note for everyone at a phone number
      • Mark an assessment outcome for everyone in a household
      • Info tile will only show people in a household that are available to be called at that moment.
        • There may be more people on a phone number, but they will not show up if they are locked, completed, or on auto monitoring.
      • Household answer for all members of the household answer yes but if adding a note to the additional members
    • After a negative test, why should I still follow up with you?
      • Pass along useful information
      • Any change in symptoms helps us understand more about covid-19
      • There is a lot we still do not know about this virus and your response helps us understand it better