Debrief notes 7/27/20
- Complete assessments for everyone in the household
- Volunteers have been having good experiences with contacts/supervisors
- More people calling in/answer phone calls
- When you enter the best phone number to contact this line will update when the assessment is complete
- The household does not have a primary person to talk to at but you can talk to any adult in a household. If they are an adult they can answer about others in the household.
- Automatic email goes out when entered email address in the assessment
- Re-read the email address and confirm it is the right email.
- Text do get sent to surveys from website if they opt into text
- Text message they receive
- TEXT 1: Thank you for helping Michigan stop the spread of COVID-19! There are many resources available to help you stay home for the next 14 days to keep your loved ones & community members safe. To opt of messages, please reply "STOP."
- TEXT 2: For info about preventing the spread of COVID-19 & a list of programs to help you while you're at home, visit https://bit.ly/MICOVIDprotect. If you'd like help signing up for programs, please call 2-1-1 or visit www.Michigan.gov/MIBridges.
- Email response from dhhs-covid19tracing-noreply@michigan.gov
- Subject: COVID-19 Quarantine Resources from MDHHS
- Dear [FIRST NAME],
- Thank you for taking the time to talk with our team at the health department. We appreciate your commitment to stopping the spread of COVID-19 in Michigan!
There are many resources available to help you stay home for the next 14 days to keep your loved ones and community members safe.
For information about preventing the spread of COVID-19 and staying safe at home, please visithttps://bit.ly/MICOVIDprotect.
MDHHS hopes you'll consider getting tested for COVID-19, if you haven't already. If you start to develop symptoms of COVID-19, the health department will strongly recommend that you get tested at that time. Even if you test negative, MDHHS recommends you continue to stay home for 14 days in case symptoms develop. To find a testing center near you, please visit:https://bit.ly/MITestLocator.
To find resources in your community and sign up for assistance programs, go towww.Michigan.gov/MIBridges.
For additional help locating food, housing, childcare, and other community services, call 2-1-1 or visitwww.mi211.org.
If you are feeling anxious or looking for mental health and wellness resources, visitwww.Michigan.gov/StayWell for hotlines, texting resources, and mindfulness tools.
Thank you again for your time. There are many organizations here to support you and your health over the next two weeks and beyond.
If you have any questions about quarantine or need additional help, you can reach out to your Local Health Department. To find your health department and its contact information, visithttps://bit.ly/LHDLocator.
You can also call the Michigan Department of Health and Human Services COVID-19public hotline at 888-535-6136. The hotline is open Monday to Friday from 8 a.m. to 5 p.m.
Please stay well,
MDHHS COVID-19 Response Team
- If middle name is listed as critical infrastructure
- Escalate to supervisor and we will call
- Duplicate contacts in the system were accidently added this problem occurred Friday 7/24/20
- Attempts to clear the system of the duplicate contacts resulted in some contacts being reactivated when they should be close case/other
- Notes were left for some contacts and they were closed. They got reopened and should have been closed.
- All the duplicate cases now have notes now
- FAQ will be updated for the escalate to superior-critical infrastructure
- Rock Supervisors will escalate/call the critical infrastructure in the morning to prevent volunteers from seeing the contacts.
- If an escalate to supervisor contact calls in let them know that a supervisor will call them back
- Notify your supervisor so we can call
- Two calls at the same time
- Making an outgoing call and an incoming call comes at the same to the cell phone from private
- Most likely an isolated error where making a contact tracing call and phone got a personal call that created an error
- Test results
- Labs running tests are state and national labs
- Different turn around times
- State labs are turning around tests faster than the national labs
- Testing is different based on the location/county
- There is no adjustment to the monitoring period based on test results
- We will monitor for 14 days from exposure to Covid-19
- Positive case-case close other with a note
- We still want to follow up with someone after a negative test
- If having a difficult time answer specific questions let them know someone will follow up with them-escalate this case to your supervisor so someone can follow up with them form their local health department
- Tag shift supervisor in chatter with contact ID that a person needs a follow up
- Supervisors will forward cases to the MDHHS on call and then the LHD can call the person with detailed info
- If having difficulty answering questions let the person know you are a volunteer and they should follow up with their doctor or the local health department for specific information
- Can work on a system to confirm Local Health Department is following up-Follow up time from LHD to a contact could take some time and avoid saying a call back within 24 hours
- Try to keep it open ended "We will try to have your local health department contact you within the next couple of days"
- "I will escalate this to the LHD. They MAY give you a call. We might continue to monitor you through these calls as well."
- Always leave a note
- Noted by David S.
