Debrief Notes 8/3/20 at 1:00 PM
- Should volunteers be getting conformation from contacts that they will be quarantine?
- The script is designed to collect and prove all necessary info. The best practice is to stick to the script while making calls.
- Edit the info tile
- Unable to edit the info tile and contact got escalated to supervisor
- We do not want to escalate contacts to supervisor
- We can edit age and next time we call the minor script will be available
- If volunteers are unable to edit/change something they should notify their shift supervisor so they can edit/change/review
- Use contact ID and not names when using chatter or giving info to a shift supervisor
- Case close/other for positive case
- If a case is miss marked, you can let your supervisor know so they can edit it
- Supervisors should confirm that they are working on the mistake, provide feedback, and make sure volunteers understand it.
- Requeue
- If you see that someone was called but the assessment did not save the outcome it will get sent to a volunteer to get called resulting in a requeue
- Leave the same outcome the last caller left
- Let your supervisor know the contact ID number so they can look at it
- Household note
- Add to records
- Search family member name
- Add each family member to the household
- Note will save to everyone that you have added a record for
- Someone was tested and we still want to monitor
- If they say they tested positive mark it in the script
- Mark case close/other
- If they test negative
- We still want to follow up with contact tracing
- The day they tested negative does not mean they will test negative a few days later if it is within the fourteen day monitoring period
- We want to monitor people for fourteen days from the date of exposure even if they get a negative test.
- Best practice is to ask nicely to continue follow up as a precaution to see if symptoms develop on the last few days of monitoring.
- If they do not want calls we will mark the case refuse
- If someone has questions about their baby
- We want to stick to the script and cannot give medical advise
- People should contact their doctor/pediatrician for advice about their child/baby
- Request to change the escalate to supervisor bottom to prevent new people from using it
- The escalate to supervisor option is used for others in the system but it is not used right now for our volunteers
- Notes and preferred names
- If there is a note for a preferred name you can use that but also confirm the name/verify the name from info tile
- There is a new feature for preferred name
- If name/county can not be verified end call-case close/other with a note
- If people refuse
- You can end the call/make a note with as much info as you got
- Leave call outcome refuse with the call notes
- Chatter posts
- Previous chatter posts do not go away
- There is a new Chatter Post for each shift
- Volunteers are tagged in the post before it starts
- Notification bell in the top right will get you to the most recent post for you shift
- If you do not get a notification for your post by the time you start your shift send an email to volunteermanagers@rockconnections.com
- People need more help from Local Health Department
- Advise your shift supervisor
- Shift supervisor lets the MDHHS know and they contact the local health department for the follow up
- Log hours
- Do not need to log calls
- Traceforce call log is accurate if it is refreshed
- Notes by David S.
